Flat shipping fee of £4.99 for UK.
Free shipping on orders over £49.

We use Royal Mail for all deliveries, and all orders are dispatched from our London warehouse.

Customers can choose their preferred delivery date on the product page before placing an order. If no delivery date is selected, orders are typically delivered within 2–4 business days after the order is placed.

If you require an urgent delivery or would like an order shipped outside the UK, please contact us at info@loviihome.co.uk and we'll be happy to assist you.

You can contact our customer service through the following channels:

• Email: info@loviihome.co.uk
• Wechat: loviihome2025

Feel free to reach out to us anytime, and we'll be happy to assist you!

If your item arrives broken or damaged during shipping, please contact us within 48 hours of delivery. We will happily arrange a replacement or a refund.

Please note that small black dots, tiny pinholes, or slight glaze variations are natural characteristics of handmade ceramics and are not considered defects. These details are unavoidable and do not affect the safety or usability of the item.